Verification FAQs

How long will my verification take?

The verification process is designed to be as simple and as fast as possible. Submitting an online verification request will result in an automatic response within a few seconds.

If you have manually submitted your documents to us, please allow up to 3 business days for this to be processed.

What is happening when I verify my account?

Once you click the 'Verify Online' button, we employ an online verification system called GreenID by VIX Verify in order to verify your identity. GreenID takes the details that you have entered on your oz.lotterywest account and attempts to match them against various Government and trustworthy independent data sources. If this automatic attempt is unsuccessful, we will ask you to review your submission with the available data sources.

You can return to the verification at any time by heading over to My Account and clicking on 'Resume account verification'.

How do I know when my account is verified?

If you are still on our website, you will receive a notification message to say your verification was successful. You can check to see if the green verification tick is now visible on your My Account page:

We will also send you an email to confirm that your account has been successfully verified.

What if I have entered a PO BOX or my business address on my account?

If you enter an address on your oz.lotterywest account other than your residential address, we will not be able to verify your identity automatically and confirm you reside in Western Australia, for this reason you must use a residential address on your oz.lotterywest account.

Please note; we do not send any physical mail to your registered address, and we always prefer to get in contact by phone or email.

Is my private information kept secure?

Yes, oz.lotterywest is committed to correctly handling your personal information in accordance with the Australian Privacy act, as well as remaining PCI Compliant. Your information is protected against misuse, interference, modification, and unauthorised access or disclosure. You can also read more about Vixverify's privacy policy here, as well as more information about GreenID's Information security here

What happens if my verification fails after 3 times?

If we are unable to automatically verify your account after 3 attempts, you can download our app on your mobile device. ‎Lotterywest on the App Store (apple.com) or Android App | oz.lotterywest.com where you can quickly and easily upload your photo ID and address confirmation - all via the app with no scanning or forms required. Alternatively we will ask you to manually submit supporting documentation through to our email at identification@oz.lotterywest.com. Your documents will then be reviewed manually. You can read more information about this process on our help centre article

I can't seem to be able to verify my account. How can I resolve this?

Please contact our Customer Support on 1300 564 047 or at support@oz.lotterywest.com