How can we help you?

How long will my verification take?

The verification process is designed to be as simple and as fast as possible. Submitting an online verification request will result in an automatic response within a few seconds.

If you have manually submitted your documents to us, please allow up to 3 business days for this to be processed.

What is happening when I verify my account?

Once you click the 'Verify Online' button, we employ an online verification system called GreenID by VIX Verify in order to verify your identity. GreenID takes the details that you have entered on your oz.lotterywest account and attempts to match them against various Government and trustworthy independent data sources. If this automatic attempt is unsuccessful, we will ask you to review your submission with the available data sources.

You can return to the verification at any time by heading over to My Account and clicking on 'Resume account verification'.

How do I know when my account is verified?

If you are still on our website, you will receive a notification message to say your verification was successful. You can check to see if the green verification tick is now visible on your My Account page:

We will also send you an email to confirm that your account has been successfully verified.

What if I have entered a PO BOX or my business address on my account?

If you enter an address on your oz.lotterywest account other than your residential address, we will not be able to verify your identity automatically and confirm you reside in Western Australia, for this reason you must use a residential address on your oz.lotterywest account.

Please note; we do not send any physical mail to your registered address, and we always prefer to get in contact by phone or email.

Is my private information kept secure?

Yes, oz.lotterywest is committed to correctly handling your personal information in accordance with the Australian Privacy act, as well as remaining PCI Compliant. Your information is protected against misuse, interference, modification, and unauthorised access or disclosure. You can also read more about Vixverify's privacy policy here, as well as more information about GreenID's Information security here

What happens if my verification fails after 3 times?

If we are unable to automatically verify your account after 3 attempts, you can download our app on your mobile device. ‎Lotterywest on the App Store (apple.com) or Android App | oz.lotterywest.com where you can quickly and easily upload your photo ID and address confirmation - all via the app with no scanning or forms required. Alternatively we will ask you to manually submit supporting documentation through to our email at identification@oz.lotterywest.com. Your documents will then be reviewed manually. You can read more information about this process on our help centre article

I can't seem to be able to verify my account. How can I resolve this?

Please contact our Customer Support on 1300 564 047 or at support@oz.lotterywest.com

As you may be aware due to changes to the agreement between Oz Lotteries and Tabcorp, Oz Lotteries are not longer authorised to sell tickets online to Western Australian customers. 

For that reason we have partnered with Lotterywest to create oz.lotterywest.com so our Western Australian customers can still continue to play with us.

You will be invited to migrate your account from our Oz Lotteries platform to our new platform www.oz.lotterywest.com prior to the 21st of December 2020, which is when we are no longer permitted to sell tickets to Western Australian customers via our Oz lotteries website.

How do I migrate my account?

Step 1: When you log on to your Oz Lotteries account you will be prompted to click on a link to migrate your account. 

Step 2: Once you agree to the terms and conditions and click the 'Transfer my account now' button this will take you to the next screen where the migration to oz.lotterywest.com will take place.

Step 3: The following screen will populate and you can click on the blue button to take you to www.oz.lotterywest.com where you can log into your account.

Please note: If you do not receive the above successful message, please check your internet connection, and try again.  If you still have issues with migration please contact support@oz.lotterywest.com or call us on 1300 564 047.

What information will be migrated with my account?

Verification

If your account has been previously verified on Oz Lotteries.com this information will migrate with you to oz.lotterywest.com and you can play straight away.  If you have not previously verified your account you will be prompted as part of the migration process, and will need to verify to play, deposit funds or for Autoplays to purchase successfully. Click here for more information.

Account Balance

Your account balance from your Oz Lotteries account will migrate over to your oz.lotterywest account and be available to use for purchases straight away.

Spend Limits and Deposit Limits

Your spend and deposit limits will be migrated across to your oz.lotterywest account. Please note, on our new platform there will be a $500 weekly spend limit and a maximum $5000 eWallet balance.  If at any point your balance exceeds $5000, the excess will be deposited into your bank account. If you have not yet added a bank account to your Oz Lotteries account, you will need to add a bank account once your account is migrated.

Payment Details

Your payment information from Oz Lotteries will migrate over to oz.lotterywest, this includes credit cards and PayPal.  Any bank accounts will also migrate over.  If you have any Direct Deposit or Bpay Payments set up from your bank, you will need to update the recipient account details to reflect your new oz.lotterywest details found on your Deposit Funds page.

Autoplays

Any active or paused AutoPlays will migrate across from your Oz Lotteries account as long as these games are offered on Oz.lotterywest.com and the tickets are less than $500.  If the ticket is not available on the new platform you will not be able to purchase on either platform.  To view a list of available games on Oz.lotterywest.com, please click here.

Favourite Numbers

Favourite numbers will also migrate across.

If you have any trouble with migration, please don't hesitate to contact our Customer Support on 1300 564 047 or at support@oz.lotterywest.com

Have questions about how to play Millionaire Medley? We’ve got everything you need to know right here.

What is Millionaire Medley?

Millionaire Medley is our newest game offering. It is a nationwide lotto played every Monday, Wednesday and Friday. The game was first introduced to all states in Australia in May 2024.

Millionaire Medley has a guaranteed Division 1 prize of $1 million for up to 6 winners* each week.

*where there are more than 6 winning Division 1 entries the prize pool will be divided equally among those winners

Where can I play?

You can play Millionaire Medley here. We also offer System Tickets and Super Combos.

How do they work?

For each draw, numbers are drawn from a barrel containing 45 balls, numbered 1 – 45. The first 6 balls drawn from the barrel are the main numbers and the final 2 balls drawn are the supplementary numbers. The supplementary balls are used to determine prizes in Divisions 2, 5 and 6.

How do I win?

To win Division 1 you need to match your 6 chosen numbers in a single game with the 6 winning numbers from the draw.

Winning combinations for all six divisions are shown below. For each game line only the highest division will be paid out. 

Divisions

When do the draws close?

Monday, Wednesday and Friday at 5.25pm AWST.

How can I check results?

You can find the latest results online on the Millionaire Medley results pages. Oz.Lotterywest customers will also receive the latest draw results straight to their inbox.

How can I watch the draw?

Millionaire Medley draws are broadcast on Channel 7 or 7TWO (and affiliated regional stations) at approximately 6.40pm AWST every Monday, Wednesday and Friday. You can also live stream the draw online on 7plus.

Want more ways to win?

You can purchase Super Combo tickets for Millionaire Medley draws. A Super Combo is an exclusive Oz.Lotterywest ticket that gives you a way to play more numbers across as many games as you choose.

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 564 047 or at support@oz.lotterywest.com.

Monday and Wednesday Lotto has now closed. Draw 4390 was the final draw of Monday Lotto and Draw 4391 was the final draw of Wednesday Lotto. 

If you enjoyed Monday and Wednesday Lotto, you might be interested in our Millionaire Medley draw. Take a look here for more information on Millionaire Medley.

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 564 047 or at support@oz.lotterywest.com.

What is Set for Life?

Set for Life is a unique Australian lottery game drawn daily. When you purchase a ticket in a Set for Life draw, you are entered into 7 consecutive days of draws – that’s 7 chances to win!

Set for Life gives you the chance to win $20,000 per month for 20 years*!

Please note: a minimum purchase of TWO games is required. Multi-week purchases are currently not available, however Autoplay is available.

How do I win?

To win Division 1 in Set for Life you need to match your 7 numbers in a single game with the winning numbers for that draw. The 7 winning numbers may be in any order.

Set for Life recently added a new Division 2 prize, where you can win $5,000 per month for one year*!

Winning combinations for each division are shown below. For each game line, only the highest division will be paid out.

How do I claim my prize?

Your prize payment will automatically be deposited into your www.oz.lotterywest.com account. You can then request to withdraw your funds into your bank account or into your valid PayPal account. All winnings are tax-free.

When does the draw close?

Set for Life draw closes every night at 6:55pm AWST.

What time is Set for Life drawn?

Set for Life is drawn every night at 7:00pm AWST.

When will I get my winnings?

The 15th of every month is when Division 1 winners receive their $20,000 prize money - $20K Day!

Where can I find the results?

You can always review draw results here - Set For Life Results. If you’ve bought a ticket in the draw, you will receive an email straight into your inbox with the results.

How do I cancel my tickets?

Tickets cannot be cancelled once the initial ticket is drawn. When you purchase a Set for Life ticket, you are purchasing 7 days worth of draws. These numbers are played for 7 days, and entered in the daily Set for Life draws.

*Guaranteed for up to 4 winners. Prize pool shared if there are more than 4 winners.

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 564 047 or at support@oz.lotterywest.com

We accept PayPal for deposits and withdrawals for Australian residents.

Any PayPal account can only be linked to one www.oz.lotterywest.com account.

Deposit:

You can make a deposit with PayPal at two points on the site:

1. Click Deposit in your www.oz.lotterywest.com account

2. Follow the ticket creation process and make your deposit during checkout

You will then be prompted to sign into your PayPal account.

**Please note if you use a Mastercard linked to your PayPal account you will be prompted for your CVC once your are logged in to your PayPal account.

If for some reason your PayPal deposit is not being processed, please contact PayPal for further information as we cannot look into the issue as PayPal is a third party payment option. 

If you are getting an error message that says "You have exceeded the maximum allowed number of PayPal" please contact our friendly support team for a resolution or send us an email at support@oz.lotterywest.com

To ensure funds transfers are processed in a timely manner, all deposits must be made through the www.oz.lotterywest.com site. DO NOT send money via email as the funds may not be transferred immediately into your www.oz.lotterywest.com Lotteries account.

Withdraw: 

In order to withdraw funds with PayPal on your www.oz.lotterywest.com account you must first link your PayPal account. To link your PayPal account to your Oz Lotteries account, you must first deposit funds into your account using PayPal as your payment method. Also, account needs to be verified before any prize funds can be withdrawn.

You can withdraw funds with PayPal by clicking Withdraw Funds in your www.oz.lotterywest.com account and select PayPal as your preferred withdrawal method as seen below:

Please note: PayPal may require you to verify your email address before accepting your withdrawal. You will receive an email notification that you will have to manually confirm via this email notification. Make sure this verification is completed within 30 days of the withdrawal request, otherwise the funds will be returned to www.oz.lotterywest.com.

For more information about verifying your PayPal account click here.

For more information on how to purchase tickets, please don't hesitate to contact our Customer Support on 1300 564 047 or at support@oz.lotterywest.com

MasterCard has recently changed how they accept transactions for gambling and lottery merchants. This change requires a CVC number to be manually entered into all transactions. 

Due to these changes, PayPal cannot process gambling and lottery transactions without the CVC entered.   

All merchants classified under merchant category codes (MCC) 7995 and 9406 are impacted by this change, including www.oz.lotterywest.com

How can I use PayPal?

If you use a MasterCard in PayPal you will need to enter the CVC number into every purchase through the PayPal modal. PayPal will prompt you to enter the CVC when you check out.  For more information, please review this article - How do I use PayPal to deposit withdraw funds

Can I use PayPal for AutoPlay purchases?

Unfortunately, we are unable to offer PayPal as a payment method for new AutoPlay purchases.  We will continue to support existing AutoPlay purchases funded by PayPal, however, if you are using a MasterCard you will need to change your payment method to a Visa card or linked bank account in PayPal.

Why has PayPal declined my AutoPlay purchase?

Due to MasterCard changes, if you attempt to use a MasterCard in PayPal for recurring purchases like AutoPlay, PayPal will hard decline the transaction.

To continue using PayPal for AutoPlay, you can change your payment method to a Visa card or linked bank account from within PayPal.

How can I purchase an AutoPlay if I can’t use PayPal?

You can make an AutoPlay purchase by using a Visa card or your secure www.oz.lotterywest.com account. If you don’t have available funds in your www.oz.lotterywest.com e-wallet, you can deposit more by using a MasterCard, Visa, PayPal, BPAY or direct deposit. What are my payment options?

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 564 047 or at support@oz.lotterywest.com

This article describes how customers may provide supporting documentation to finalize verification they have failed automatic verification three times.

Where do I submit my documents?

If your automatic verification has failed 3 times, oz.lotterywest is able to manually verify your account.

You can download our app on your mobile device by finding ‎oz.lotterywest on the App Store (apple.com) or Android App | oz.lotterywest.com where you can quickly and easily upload your photo ID and address confirmation - all via the app with no scanning or forms required.

Alternatively we will ask you to manually submit supporting documentation through to our email at identification@oz.lotterywest.com. Your documents will then be reviewed manually. 

We would greatly appreciate if you email us from the email address you have linked with your oz.lotterywest account - doing so will expedite the verification process.

What documents do I need to include?

• Full name
• Residential/home address
• A recent date

• Bank statement
• Council tax invoice or rates notice
• Utility bill
• Phone bill
• Vehicle registration or tax letter

Do I need to scan my documents?

If you are not using the oz.lotterywest app, you can use a photo from a camera or smartphone, there is no need to have a scanner or photocopier. Please ensure the resolution is sufficient so that the document is legible, and that there are no shadows or glare obscuring the information on the document.

If you have any additional questions or need some assistance, please do not hesitate to contact our Customer Support team at support@oz.lotterywest.com or on 1300 564 047

Is there a membership cost or fee? 

No, oz.lotterywest is free to join and play.  

How old do I need to be to register as an Oz Lotteries member?

You must be at least 16 years of age to register an oz.lotterywest account. 

It is a requirement of membership that all members verify their identity with oz.lotterywest before they can play or deposit funds. If a member is not able to verify their identity and age, they will be unable to play until they can verify their identity.

Do I need to reside in Western Australia to be a member?

Yes, when you go through the verification process you would need to verify that you have a residential address in Western Australia to play.  If you do not reside in Western Australia you may be eligible to play with Oz Lotteries, head over to the site www.ozlotteries.com 

What are the benefits of becoming a Lotterywest powered by Oz Lotteries member?

As an oz.lotterywest member, you experience all the benefits of traditional purchasing methods plus the convenience of purchasing tickets 24/7 online.

You will also have the ability to save your favourite numbers and tickets, utilise the AutoPlay ticket option, and keep updated with the latest lotto results

You also have multiple ticket options including our range of Super Combo entries.

Plus, we offer a free app which gives you access to oz.lotterywest on your smartphone or tablet device.  Our Support team is available via phone, chat and email to assist you and we have a range of articles that can help you while playing online.

What will happen to the existing tickets I’ve purchased on ozlotteries.com?

Tickets purchased on ozlotteries.com by 21 December will still be able to be viewed through the player’s ozlotteries.com account. Winnings from these tickets will go back into their ozlotteries.com account.

Will I still be able to see my ozlotteries.com ticket history?

Yes, you will still be able to see your full purchase history under My Account > Transaction Details (https://www.ozlotteries.com/my-account/transactions)

Do I have to transition to oz.lotterywest.com?

No, you do not have to transition to oz.lotterywest.com. However, WA residents will no longer be able to buy Lotto games from ozlotteries.com from 21 December 2020.

Why have you introduced a $500 spending limit?

Lotterywest has determined that the sale of Lotterywest games online should be restricted to a maximum of $500 a week as a gambling safety measure. Lotterywest exists to benefit the people of WA and gambling harm remains an important concern. It is essential that everyone in the community enjoys a safe play environment with all our games.

Is your site secure?

Yes. All personal information you enter or transmit to oz.lotterywest is received via a secure, industry best-practice, SSL internet connection.

Is my password the same?

Once you have migrated to oz.lotterywest.com you will need to log in directly to oz.lotterywest.com, the site is completely separate to Oz Lotteries and although you password will be the same initially if you make changes to your password on oz.lotterywest.com you will need to log in with the new password, and your old password will still work on Oz Lotteries. 

Who has access to my personal information?

oz.lotterywest manages your personal information in accordance with the Australian Privacy Amendment (Private Sector) Act 2000. To find out more, please read our Privacy Policy

What are your Terms and Conditions?

You can view our Terms and Conditions here

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 564 047 or at support@oz.lotterywest.com