The verification process is designed to be as simple and as fast as possible. Submitting an online verification request will result in an automatic response within a few seconds.
If you have manually submitted your documents to us, please allow up to 3 business days for this to be processed.
What is happening when I verify my account?
Once you click the 'Verify Online' button, we employ an online verification system called GreenID by VIX Verify in order to verify your identity. GreenID takes the details that you have entered on your oz.lotterywest account and attempts to match them against various Government and trustworthy independent data sources. If this automatic attempt is unsuccessful, we will ask you to review your submission with the available data sources.
You can return to the verification at any time by heading over to My Account and clicking on 'Resume account verification'.
How do I know when my account is verified?
If you are still on our website, you will receive a notification message to say your verification was successful. You can check to see if the green verification tick is now visible on your My Account page:
We will also send you an email to confirm that your account has been successfully verified.
What if I have entered a PO BOX or my business address on my account?
If you enter an address on your oz.lotterywest account other than your residential address, we will not be able to verify your identity automatically and confirm you reside in Western Australia, for this reason you must use a residential address on your oz.lotterywest account.
Please note; we do not send any physical mail to your registered address, and we always prefer to get in contact by phone or email.
Is my private information kept secure?
What happens if my verification fails after 3 times?
As you may be aware due to changes to the agreement between Oz Lotteries and Tabcorp, Oz Lotteries are not longer accredited to sell tickets online to Western Australian customers.
For that reason we have partnered with Lotterywest to create oz.lotterywest.com so our Western Australian customers can still continue to play with us.
You will be invited to migrate your account from our Oz Lotteries platform to our new platform www.oz.lotterywest.com prior to the 21st of December 2020, which is when we are no longer permitted to sell tickets to Western Australian customers via our Oz lotteries website.
How do I migrate my account?
Step 1: When you log on to your Oz Lotteries account you will be prompted to click on a link to migrate your account.
Step 2: Once you agree to the terms and conditions and click the 'Transfer my account now' button this will take you to the next screen where the migration to oz.lotterywest.com will take place.
Step 3: The following screen will populate and you can click on the blue button to take you to www.oz.lotterywest.com where you can log into your account.
Please note: If you do not receive the above successful message, please check your internet connection, and try again. If you still have issues with migration please contact email@example.com or call us on 1300 564 047.
What information will be migrated with my account?
If your account has been previously verified on Oz Lotteries.com this information will migrate with you to oz.lotterywest.com and you can play straight away. If you have not previously verified your account you will be prompted as part of the migration process, and will need to verify to play, deposit funds or for Autoplays to purchase successfully. Click here for more information.
Your account balance from your Oz Lotteries account will migrate over to your oz.lotterywest account and be available to use for purchases straight away.
Spend Limits and Deposit Limits
Your spend and deposit limits will be migrated across to your oz.lotterywest account. Please note, on our new platform there will be a $500 weekly spend limit and a maximum $5000 eWallet balance. If at any point your balance exceeds $5000, the excess will be deposited into your bank account. If you have not yet added a bank account to your Oz Lotteries account, you will need to add a bank account once your account is migrated.
Your payment information from Oz Lotteries will migrate over to oz.lotterywest, this includes credit cards and PayPal. Any bank accounts will also migrate over. If you have any Direct Deposit or Bpay Payments set up from your bank, you will need to update the recipient account details to reflect your new oz.lotterywest details found on your Deposit Funds page.
Any active or paused AutoPlays will migrate across from your Oz Lotteries account as long as these games are offered on Oz.lotterywest.com and the tickets are less than $500. If the ticket is not available on the new platform you will not be able to purchase on either platform. To view a list of available games on Oz.lotterywest.com, please click here.
As with Autoplays, favourite tickets will also migrate across. However, we can only migrate your favourite tickets if the games are currently available on oz.lotterywest.com and have an individual cost of under $500.
If you have any trouble with migration please contact our support team on firstname.lastname@example.org and we will assist you through migration, you can also use live chat on our website if you prefer, or call us on 1300 564 047.
Alternatively we will ask you to manually submit supporting documentation through to our email at email@example.com. Your documents will then be reviewed manually.
We would greatly appreciate if you email us from the email address you have linked with your oz.lotterywest account - doing so will expedite the verification process.
What documents do I need to include?
You will need to submit documents that can confirm your name, date of birth, and address. Examples of documents we accept are:
Proof of age card
National identity card
Should the provided documentation not contain your current address, please include another document that displays the following:
A recent date
Examples of documents that can confirm your address include:
Council tax invoice or rates notice
Vehicle registration or tax letter
Do I need to scan my documents?
If you are not using the oz.lotterywest app, you can use a photo from a camera or smartphone, there is no need to have a scanner or photocopier. Please ensure the resolution is sufficient so that the document is legible, and that there are no shadows or glare obscuring the information on the document.
If you have any additional questions or need some assistance, please do not hesitate to contact our Customer Support team at firstname.lastname@example.org or on 1300 564 047
How old do I need to be to register as an Oz Lotteries member?
You must be at least 16 years of age to register an oz.lotterywest account.
It is a requirement of membership that all members verify their identity with oz.lotterywest before they can play or deposit funds. If a member is not able to verify their identity and age, they will be unable to play until they can verify their identity.
Do I need to reside in Western Australia to be a member?
Yes, when you go through the verification process you would need to verify that you have a residential address in Western Australia to play. If you do not reside in Western Australia you may be eligible to play with Oz Lotteries, head over to the site www.ozlotteries.com
What are the benefits of becoming a Lotterywest powered by Oz Lotteries member?
As an oz.lotterywest member, you experience all the benefits of traditional purchasing methods plus the convenience of purchasing tickets 24/7 online.
You will also have the ability to save your favourite numbers and tickets, utilise the AutoPlay ticket option, and keep updated with the latest lotto-results.
You also have multiple ticket options including our range of Super Combo entries.
Plus, we offer a free app which gives you access to oz.lotterywest on your smartphone or tablet device. Our Support team is available via phone, chat and email to assist you and we have a range of articles that can help you while playing online.
What will happen to the existing tickets I’ve purchased on ozlotteries.com?
Tickets purchased on ozlotteries.com by 21 December will still be able to be viewed through the player’s ozlotteries.com account. Winnings from these tickets will go back into their ozlotteries.com account.
Will I still be able to see my ozlotteries.com ticket history?
No, you do not have to transition to oz.lotterywest.com. However, WA residents will no longer be able to buy Lotto games from ozlotteries.com from 21 December 2020.
Why have you introduced a $500 spending limit?
Lotterywest has determined that the sale of Lotterywest games online should be restricted to a maximum of $500 a week as a gambling safety measure. Lotterywest exists to benefit the people of WA and gambling harm remains an important concern. It is essential that everyone in the community enjoys a safe play environment with all our games.
Is your site secure?
Yes. All personal information you enter or transmit to oz.lotterywest is received via a secure, industry best-practice, SSL internet connection.
Is my password the same?
Once you have migrated to oz.lotterywest.com you will need to log in directly to oz.lotterywest.com, the site is completely separate to Oz Lotteries and although you password will be the same initially if you make changes to your password on oz.lotterywest.com you will need to log in with the new password, and your old password will still work on Oz Lotteries.
Who has access to my personal information?