Providing Supporting Documentation

This article describes how customers may provide supporting documentation to finalize verification they have failed automatic verification three times.

Where do I submit my documents?

If your automatic verification has failed 3 times, oz.lotterywest is able to manually verify your account.

You can download our app on your mobile device by finding ‎oz.lotterywest on the App Store (apple.com) or Android App | oz.lotterywest.com where you can quickly and easily upload your photo ID and address confirmation - all via the app with no scanning or forms required.

Alternatively we will ask you to manually submit supporting documentation through to our email at identification@oz.lotterywest.com. Your documents will then be reviewed manually. 

We would greatly appreciate if you email us from the email address you have linked with your oz.lotterywest account - doing so will expedite the verification process.

What documents do I need to include?

• Full name
• Residential/home address
• A recent date

• Bank statement
• Council tax invoice or rates notice
• Utility bill
• Phone bill
• Vehicle registration or tax letter

Do I need to scan my documents?

If you are not using the oz.lotterywest app, you can use a photo from a camera or smartphone, there is no need to have a scanner or photocopier. Please ensure the resolution is sufficient so that the document is legible, and that there are no shadows or glare obscuring the information on the document.

If you have any additional questions or need some assistance, please do not hesitate to contact our Customer Support team at support@oz.lotterywest.com or on 1300 564 047